Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: December 4, 2025
Secure Data
Your data is encrypted and secure
Transparent
Clear about what we collect
Your Control
You own and control your data
At thola., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Personal Information
When you create an account or list a business, we collect:
- Name and contact information (email, phone number)
- Business information (name, address, description, category)
- Account credentials (username, password)
- Payment information (processed securely through third-party providers)
Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on the Platform
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Platform
- Process your business listings and subscriptions
- Send you updates, newsletters, and marketing communications (with your consent)
- Respond to your inquiries and provide customer support
- Analyze usage trends and improve our services
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Public Information
Business listings you create are publicly visible on the Platform and may include your business name, description, location, and contact information.
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Payment processing
- Email delivery
- Analytics and data analysis
- Customer support
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Restricted access to personal information
- Secure payment processing through certified providers
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze how you use our Platform
- Provide personalized content and advertisements
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us at info@thola.co.za
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When your information is no longer needed, we will securely delete or anonymize it.
8. Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Platform after any modifications constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
thola. Privacy Team
Email: info@thola.co.za
Phone: +27 (0) 000 0000
Address: Pretoria, South Africa